Support systems
Support systems are the software platforms – such as ticketing tools, knowledge bases, or telephony – that organizations use to manage customer care. D365 integrates with these to provide a centralized view of the customer experience.
How do you integrate D365 with your existing support systems?
Integrating your secondary support systems – like your phone, chat, or external ticketing tools – directly into your D365 environment is the only way to provide your team with a complete "360-degree" view of the customer, as it ensures that every inquiry, call, and history note is visible in one place, allowing your team to solve issues faster and more efficiently.
If your service agents are currently forced to toggle between multiple, disconnected windows just to answer a simple question, you are killing your service desk productivity and creating a poor experience for your customers. We help you build the integrations that pull your support data into D365, turning it into the central nervous system for your entire customer care operation.
Maintaining an integrated service desk demands dedicated, proactive technology management. Engaging an experienced technical team under a professional Dynamics 365 integration contract guarantees that your support connectivity remains fully performant.
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Who are we?
We're DeliveredSoft, an Microsoft Dynamics 365 Partner based in Europe. With experts in Poland, Denmark and Spain, we build custom solutions using Microsoft Dynamics 365 for clients across a range of industries.