Self-service portal
A self-service portal is a customer- or partner-facing website that allows users to perform tasks – like checking order status, logging cases, or updating profiles – without direct assistance. D365 integrates this directly into your business processes.
How do you deploy a self-service portal to reduce service desk volume in D365?
A self-service portal is the ultimate efficiency tool for any organization that wants to scale its customer or partner engagement without scaling its service team, as it empowers your users to find the information they need and complete routine transactions on their own schedule. It turns your D365 data into a resource that is available 24/7.
If your support team is constantly interrupted by routine requests that could be handled by the customer, you have a massive opportunity to lower your costs by providing better digital self-service tools. We help you design and deploy secure, mobile-friendly portals that give your customers the control they want and your staff the time they need to solve complex problems.
Maintaining high-quality digital engagement demands dedicated, proactive technology management. Engaging an experienced technical team under a professional Dynamics 365 implementation contract guarantees that your portal workflows remain fully performant.
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Who are we?
We're DeliveredSoft, an Microsoft Dynamics 365 Partner based in Europe. With experts in Poland, Denmark and Spain, we build custom solutions using Microsoft Dynamics 365 for clients across a range of industries.