Maintenance request

A maintenance request is a formal digital notification that an asset requires servicing, repair, or inspection. D365 allows operators to log these requests directly from the shop floor, triggering a service workflow.

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How do you initiate a maintenance request in D365?

A maintenance request is the vital first step in your service lifecycle, acting as the communication bridge between the production operators who notice a problem and the technicians who have the skills to fix it. By allowing your shop floor staff to log these requests directly into D365, you ensure that every potential issue is captured, prioritized, and tracked from the start.

If your current reporting process involves notes on whiteboards or informal phone calls, you have no visibility into how many service issues are waiting in the queue. We help you implement standardized request workflows that feed directly into your maintenance management engine, ensuring your service team is always informed and that issues are never lost or ignored.

Maintaining responsive asset servicing demands dedicated, proactive technology management. Engaging an experienced technical team under a professional Dynamics 365 implementation contract guarantees that your request workflows remain fully performant.

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Who are we?

We're DeliveredSoft, an Microsoft Dynamics 365 Partner based in Europe. With experts in Poland, Denmark and Spain, we build custom solutions using Microsoft Dynamics 365 for clients across a range of industries.​

Our mission is to translate complex technology into real business results. We use our deep Dynamics 365 expertise to help organizations optimize their operations and logistics, drive digital transformation, and achieve sustainable growth. A key area of focus for us is retail commerce. We specialize in enhancing and connecting omni-channel experiences, improving the in-store digital customer experience, and developing powerful toolsets for in-store staff. We integrate robust commerce solutions to meet the dynamic needs of modern retailers.​