Dynamics 365 AI agents

Solution

In the competitive landscape of enterprise retail, the shift from static data management to proactive operational intelligence is no longer optional. For C-level executives and IT Directors, the challenge is to move beyond basic automation toward a system that can reason, assist, and act autonomously. Dynamics 365 AI agents represent the next evolution of the ERP, transforming your technology stack from a silent record-keeper into an active participant in your business growth. At DeliveredSoft, we help you navigate this transition by deploying intelligent agents that reduce manual friction and drive measurable business impact through expert-led Dynamics 365 AI agents.

Strategic value of Dynamics 365 AI solutions

To meet the shared strategic and fiscal requirements of the CEO and CFO, the goal of Dynamics 365 AI solutions is to maximize the value of existing technology investments while systematically reducing technology debt. Generic AI often fails to deliver a predictable ROI because it lacks specific business context. Our approach focuses on activating and extending the AI capabilities inherent in Microsoft Dynamics 365. By embedding intelligence directly into your core workflows, we ensure that your investment translates into reduced labor costs, accelerated decision-making cycles, and a clear competitive advantage.

Operational stability with ERP AI agent in D365

The IT Director requires AI that enhances system stability without adding complexity or professional risk. Implementing a specialized ERP AI Agent in D365 allows your organization to offload routine user support and system monitoring to autonomous digital personas. Our solutions are grounded in ongoing Microsoft Dynamics 365 AI research, ensuring that every agent we deploy – whether it is supporting an end-user in Microsoft Teams or monitoring system performance – is secure, stable, and fully aligned with enterprise-grade standards.

Specialized AI agents for retail excellence

DeliveredSoft provides a suite of bespoke agents designed to work where your employees already are, integrating seamlessly into Dynamics 365 and Microsoft Teams:

Athena (user support agent): Empowers your workforce with instant, expert-level support for internal processes, reducing the burden on your IT helpdesk.
Freya (product and commerce agent): Refines commerce strategies by providing deep, proactive insights into product performance and inventory trends.
Heimdall (monitoring agent): Safeguards operational continuity by proactively detecting system anomalies and delivering real-time performance insights before they impact the business.

Conclusion

The integration of agentic AI into your enterprise operations is a strategic move that fosters a culture of continuous improvement and agility. By focusing on business impact rather than technical novelty, DeliveredSoft ensures that your transition to an AI-powered enterprise is smooth, secure, and focused on long-term value. We bridge the gap between complex AI research and practical, scalable applications, ensuring your organization is positioned as a leader in the era of Dynamics 365 AI agents.

Take the first step toward transformation

Ready to align your IT and business strategies with expert guidance? Contact our advisory team to schedule a consultation and discover how our tailored Dynamics 365 AI agents can unlock your organization’s full potential. Everything starts with a conversation.

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FAQ

What is an AI agent in the context of D365?

An AI agent is an intelligent digital persona that doesn't just process data but performs specific roles – like support or monitoring – to help your team work more efficiently.

How do these agents improve ROI?

They reduce manual workloads and burn on repetitive tasks, allowing your high-value employees to focus on strategy while the agents handle routine operations and data insights.

Do they work within Microsoft Teams?

Yes. Our agents are designed to be accessible where your team already works, providing support and insights directly within the Teams interface and Dynamics 365.

Are these agents secure for enterprise use?

Absolutely. We prioritize stability and security, building on Microsoft’s robust AI framework to ensure all agent activities remain within your secure corporate environment.

How does Heimdall protect my operations?

Heimdall acts as a 24/7 monitoring agent, proactively detecting system errors or performance drops and alerting your team before they lead to costly downtime.