Natural language processing (NLP)
Natural language processing (NLP) is a branch of artificial intelligence that enables computers to understand, interpret, and generate human language. In D365, it underpins advanced features like AI-driven search, sentiment analysis in service cases, and conversational interfaces for user assistance.
How does natural language processing (NLP) power intelligentautomation in D365?
Natural language processing (NLP) is the engine behind modern, intuitive interfaces within D365, allowing the system to move beyond rigid, structured queries and instead understand the intent behind human text input. By processing massive volumes of unstructured data – such as customer emails, support logs, or sales feedback – NLP enables the platform to surface relevant insights, categorize incoming issues, and even suggest responses to agents, drastically reducing manual processing time.
If your organization struggles with high volumes of unstructured service inquiries or if your data analysis remains limited to structured fields, you are likely failing to harness the true potential of your information. We help teams implement AI-driven analysis tools that use NLP to extract actionable intelligence from your unstructured data, often working alongside Dynamics 365 AI agents to streamline your service delivery.
Maintaining a modern, AI-powered system demands dedicated, proactive technology management. Engaging an experienced technical team under a professional Dynamics 365 custom development contract guarantees that your NLP-driven workflows remain fully performant.
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Who are we?
We're DeliveredSoft, an Microsoft Dynamics 365 Partner based in Europe. With experts in Poland, Denmark and Spain, we build custom solutions using Microsoft Dynamics 365 for clients across a range of industries.