Cognitive services

/ˈkɒɡnɪtɪv ˈsɜːvɪsɪz/

Cognitive services in D365 are a suite of pre-built artificial intelligence APIs – such as computer vision, natural language processing, and sentiment analysis – that enable the platform to understand and process unstructured data like customer emails, scanned documents, and audio files.

Unlocking unstructured data

Enterprises generate vast amounts of unstructured data: email threads, PDF supplier invoices, and customer support call recordings. While traditional ERP systems struggle with this data, cognitive services act as the "eyes and ears" of your Microsoft Dynamics 365 environment. By using pre-built APIs, D365 can perform tasks that traditionally required human intervention, such as visual recognition, sentiment analysis, and natural language understanding.

Core capabilities in the D365 ecosystem

Form recognizer for invoicing: Instead of manual data entry, cognitive services automatically parse incoming vendor documents, extracting invoice totals, tax lines, and vendor IDs. This feeds directly into the Dynamics 365 Finance accounts payable module.
Sentiment analysis for customer service: By analyzing the tone of incoming client emails, the Dynamics 365 Customer Service portal can automatically elevate "urgent/frustrated" cases to senior supervisors.
Computer vision for quality control: In discrete manufacturing, cameras integrated with cognitive APIs can detect defects on an assembly line in real-time, halting production before scrap waste accumulates.

The strategic advantage

Deploying cognitive capabilities is a critical step in digital transformation. However, successful integration requires more than just API keys. It requires a robust data governance framework to ensure the data being analyzed is clean and secure. If your current system is siloed, Dynamics 365 integration services can help build the bridges needed to bring unstructured data into your structured reporting pipelines.

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Who are we?

We're DeliveredSoft, an Microsoft Dynamics 365 Partner based in Europe. With experts in Poland, Denmark and Spain, we build custom solutions using Microsoft Dynamics 365 for clients across a range of industries.

Our mission is to translate complex technology into real business results. We use our deep Dynamics 365 expertise to help organizations optimize their operations and logistics, drive digital transformation, and achieve sustainable growth. A key area of focus for us is retail commerce. We specialize in enhancing and connecting omni-channel experiences, improving the in-store digital customer experience, and developing powerful toolsets for in-store staff. We integrate robust commerce solutions to meet the dynamic needs of modern retailers.