Shipment tracking
Shipment tracking is the process of monitoring the movement and location of a package as it travels to its destination. D365 integrates with carrier APIs to surface this information directly to your customer service team and your customers.
How do you provide shipment tracking to customers using D365?
Providing automated shipment tracking is the easiest way to lower your customer service volume, as it empowers your customers to find the status of their own deliveries without needing to call your support desk. Microsoft Dynamics 365 does this by integrating directly with your major carriers to pull live tracking data and surface it in your service portal or through automated notification emails.
If your team is wasting hours answering "where is my order" requests, you are missing out on the efficiency of automated tracking visibility. We help you build the carrier integrations and notification workflows that keep your customers fully informed, ensuring your service desk can focus on high-value issues while your customers stay satisfied and connected to your brand.
Maintaining high-visibility delivery updates demands dedicated, proactive technology management. Engaging an experienced technical team under a professional support contract guarantees that your tracking integrations remain fully performant.
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Who are we?
We're DeliveredSoft, an Microsoft Dynamics 365 Partner based in Europe. With experts in Poland, Denmark and Spain, we build custom solutions using Microsoft Dynamics 365 for clients across a range of industries.