Non-billable hours
Non-billable hours are internal tasks, such as training, administrative work, or leave, that are not charged to a customer. D365 tracks these alongside billable hours to provide a comprehensive view of resource utilization and operational costs.
How do you track non-billable hours for accurate resource reporting in D365?
Tracking non-billable hours is just as important as monitoring billable time if you want a true view of your organization's operational costs and resource utilization, as these "hidden" activities often account for a significant portion of your salary expenditure. D365 provides the time-tracking modules needed to categorize every hour spent, ensuring your capacity planning reflects the full reality of your workforce.
If your project profitability reports seem inflated or if you cannot explain why your resources are perpetually unavailable despite low billable hours, you likely have a gap in your utilization tracking. We help you configure resource management settings to capture all time, ensuring that your billable and non-billable categorization is consistently enforced and accurately reflected in your project reporting.
Maintaining accurate resource insights demands dedicated, proactive technology management. Engaging an experienced technical team under a professional Dynamics 365 implementation contract guarantees that your utilization tracking remains fully performant.
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Who are we?
We're DeliveredSoft, an Microsoft Dynamics 365 Partner based in Europe. With experts in Poland, Denmark and Spain, we build custom solutions using Microsoft Dynamics 365 for clients across a range of industries.