Power Virtual Agents
Power Virtual Agents is a no-code AI platform that allows you to create powerful, intelligent chatbots for interacting with your customers and employees. It integrates with D365 to handle common queries and execute automated tasks.
How do you use Power Virtual Agents to automate customer service in D365?
Power Virtual Agents provides the conversational AI engine that can handle your most common and repetitive support queries instantly, freeing your human agents to handle the complex issues that actually require empathy and advanced judgment. By integrating these chatbots with your D365 customer data, they can provide personalized, relevant information that makes the self-service experience feel natural.
If your service team is constantly overwhelmed by "level one" support tickets that are essentially the same every time, you are wasting the expertise of your support staff on repetitive work. We help you build and train these agents, ensuring they are not just "chatting" but actually solving problems by pulling live data and initiating service workflows directly within your D365 environment.
Maintaining high-quality automated service demands dedicated, proactive technology management. Engaging an experienced technical team under a professional Dynamics 365 consulting contract guarantees that your virtual agent setup remains fully performant.
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Who are we?
We're DeliveredSoft, an Microsoft Dynamics 365 Partner based in Europe. With experts in Poland, Denmark and Spain, we build custom solutions using Microsoft Dynamics 365 for clients across a range of industries.