Resource characteristics
Resource characteristics are attributes – such as skill sets, certifications, or physical capabilities – assigned to a resource. D365 uses these to automatically match the best-qualified person to a specific task.
How do you use resource characteristics to match work to the right talent in D365?
Defining resource characteristics correctly is the key to ensuring that every project task is assigned to the person (or machine) most capable of performing it, which dramatically reduces your error rates and speeds up your delivery times. By tagging your staff with their certifications and skills, D365 can automatically suggest the best match for any new assignment.
If your team is struggling with quality issues because "the wrong person was assigned to the job," your characteristic tracking is either non-existent or ignored by your schedulers. We help you design skill-based assignments, ensuring your project quality remains high and your team is always utilized in areas where they have the greatest impact.
Maintaining precise skill matching demands dedicated, proactive technology management. Engaging an experienced technical team under a professional support contract guarantees that your resource logic remains fully performant.
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Who are we?
We're DeliveredSoft, an Microsoft Dynamics 365 Partner based in Europe. With experts in Poland, Denmark and Spain, we build custom solutions using Microsoft Dynamics 365 for clients across a range of industries.