How we succeed
Our methodology is built on the principle of total project visibility. We utilize a hybrid approach that combines the milestone security of Waterfall with the iterative velocity of Agile.
Planning and project initiation
We move beyond high-level ideas to define the technical and operational 'North Star' of the project.
Scope definition: Establishing clear objectives, detailed milestones, and resource allocation.
Stakeholder kick-off: Aligning leadership and technical teams to manage expectations and communication protocols.
LCS and DevOps infrastructure: Immediate setup of Microsoft Lifecycle Services (LCS) and Azure DevOps as the central nervous system for project management and version control.
Analysis and design
Before a single line of code is written, we map your business architecture to the Dynamics 365 framework.
Business process assessment: A deep-dive into current workflows and requirements.
GAP-Fit analysis: Identifying the delta between standard Dynamics 365 features and your specific business needs.
Solution blueprinting: Delivering a comprehensive technical architecture covering module configuration, workflow logic, and integration points.
Development and customizations
We build a system that fits your business, not the other way around.
System parameterization: Maximizing standard functionality to ensure long-term maintainability and easier updates.
Custom modifications: Developing bespoke features where standard configurations do not meet critical business requirements.
Integrations: Engineering seamless data flows between Dynamics 365 and 3rd-party systems, including CRMs and legacy retail platforms.
Delivery and testing
Quality is verified through a rigorous delivery phase designed to minimize operational risk.
Functional testing: Verifying module performance against the initial design.
‘Train the trainer’: Empowering your key users to become internal system experts.
User Acceptance Testing (UAT): Ensuring the end-to-end solution meets the practical needs of the workforce.
CRP workshops (Conference Room Pilot): Live demonstrations of the parameterized and modified system to key stakeholders for final alignment.
Deployment and Go-Live
The transition to a new ERP is a mission-critical operation managed with surgical precision.
Cutover planning: A minute-by-minute roadmap for migrating from legacy systems to Dynamics 365.
Production launch (Go-Live): Full data migration, environment activation, and hyper-care monitoring to resolve real-time issues immediately.
Hypercare support
Implementation is the beginning, not the end. We ensure the system evolves with your business.
Continuous optimization: Performance tuning, troubleshooting, and ongoing user education to maximize your ROI.
"At DeliveredSoft, we believe that technology is only as powerful as the clarity behind it. We don't just deploy software; we architect business resilience. Everything starts with a conversation, because understanding your unique retail DNA is the only way to ensure a seamless digital evolution." – Ulrik Balling Hansen, CEO of DeliveredSoft
Quality assurance and automation
In an enterprise retail environment, manual testing is a bottleneck. We utilize an automated, multi-tier testing strategy to ensure zero-defect deployments.
Unit and integration testing
Verifying individual components and their interactions with external systems.
Performance and scalability
Stress-testing the system to ensure reliability during peak retail periods (e.g., Black Friday).
Security roles
Verifying data protection mechanisms and user access controls.
Regression Suite Automation Tool (RSAT):
We leverage RSAT to record business processes via Task Recorder and automate regression testing.
Agile, waterfall, or hybrid?
We adapt our delivery model to the complexity and scale of your organization.
