Microsoft Dynamics 365 Commerce
Commerce
In the retail sector, the battle for market share is no longer won by price alone, but by experience. For enterprise leaders, the challenge is not just selling on multiple channels but orchestrating a seamless narrative across them all. Microsoft Dynamics 365 Commerce is the strategic answer to fragmented retail. It moves beyond the limitations of traditional e-commerce or isolated POS systems to deliver a truly unified commerce architecture.
For C-Level executives and IT Directors, it represents the capability to deliver the right product, at the right price, to the right customer anytime, anywhere. At DeliveredSoft, we believe in deliverability. We understand that a ‘feature-rich’ platform is useless if it creates operational chaos. This guide cuts through the noise to explain how Microsoft Dynamics 365 Commerce simplifies complexity and drives measurable growth.
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Solution overview: The engine of modern retail
Many enterprises suffer from ‘channel fracture’-where online, in-store, and call center data live in silos. This opacity prevents the ‘Single Source of Truth’ that the CFO needs for fiscal discipline and the IT Director needs for system stability. Microsoft Dynamics 365 Commerce unifies back-office, in-store, call center, and digital experiences into a single, headless commerce engine.
This solution empowers you to:
- Unify global operations: Manage B2B, B2C, physical stores, and call centers from one central hub, ensuring brand consistency and operational control.
- Ensure architectural agility: Utilizing a ‘headless’ architecture, the platform separates the front-end customer experience from the back-end logic, allowing IT teams to innovate rapidly without risking system stability.
- Scalable intelligence: Built on the Microsoft Cloud, it integrates seamlessly with Dynamics 365 Supply Chain Management and Dynamics 365 Finance, ensuring that a sale made online instantly triggers the correct financial and inventory workflows.
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Key features driving business value
We reject ‘consultancy fluff.’ You need to know how this technology translates into P&L impact and competitive advantage. Here are the core capabilities of Microsoft Dynamics 365 Commerce that drive results.
1. AI-driven personalization (Copilot)
- Impact: Leverages AI (Copilot) to analyze customer behavior and deliver ‘Picks for you’ recommendations and personalized content in real-time.
- Value: directly drives Average Order Value (AOV) and conversion rates, satisfying the CEO’s demand for market leadership and revenue growth.
2. Modern store operations (Point of Sale)
- Impact: Provides a modern, mobile Point of Sale (POS) that supports ‘endless aisle’ scenarios, clienteling, and cross-channel returns.
- Value: Enhances customer experience and improves employee productivity, addressing the operational efficiency goals of the ‘pragmatic architect.’
3. Unified B2B and B2C management
- Impact: Supports complex B2B scenarios (contract pricing, quote management) and rich B2C experiences on the same platform.
- Value: Reduces Total Cost of Ownership (TCO) by eliminating redundant systems and provides a scalable foundation for future business model expansion.
4. Intelligent order management
- Impact: Orchestrates orders across all channels, optimizing fulfillment from warehouses, stores, or vendors (drop-ship) based on real-time inventory visibility.
- Value: Mitigates the ‘fear of burning money’ on inefficient logistics and ensures customer loyalty through reliable delivery promises.
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Why DeliveredSoft?
We are the pragmatic architects of your commerce success. We know that many retail implementations fail not because of the software, but because of the ‘black box’ of undefined processes.
At DeliveredSoft, we make the implicit explicit. We do not just implement software; we design a clear, documented path to value. Our ‘Radical Authenticity’ means we tell you what you need to hear to succeed, not just what you want to hear.
Our promise is: Deliverability. We guarantee that your investment in Microsoft Dynamics 365 Commerce results in a stable, revenue-generating engine that secures your legacy as a market leader.
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Conclusion
Microsoft Dynamics 365 Commerce is your instrument for market dominance. It provides the IT Director with a secure, future-proof foundation and the C-Suite with the data-driven insights needed to outmaneuver the competition. It transforms retail from a transactional necessity into a relationship-building powerhouse.
Everything starts with a conversation. Would you like to explore how a unified commerce strategy can unlock value for your enterprise? Let’s talk.
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What do we offer?
Microsoft Dynamics 365 is the foundation of our work, and while we operate across all industries and modules, commerce remains our specialty.
FAQ
We know the platform inside and out - its history, its present, and its future. We stay ahead of every Microsoft update, translating technical and functional changes into real business value for our customers.
We are exclusively focused on the Microsoft Dynamics 365 ERP ecosystem. We leverage this technology to deliver seamless, end-to-end solutions, with specific expertise in:
- Dynamics 365 Commerce: The core of our practice.
We don’t just work with this technology - we live and breathe it, ensuring we know it inside and out.
Our primary focus is the Retail industry. We have extensive experience designing and implementing true end-to-end omnichannel experiences that connect every facet of a modern retail operation. This includes world-class expertise in POS systems, global payment integrations, and navigating complex international fiscal requirements. While retail is our specialty, our team’s diverse background allows us to explore solutions for other industries. If you have a complex challenge, we’re ready to listen.
We partner with large to enterprise-level businesses that require robust, scalable solutions for complex operations. Our proven methodology is designed for successfully managing multi-country rollouts, particularly across Europe, ensuring consistency, compliance, and excellence at every stage.
With a dedicated team of many Dynamics 365 specialists, we have the capacity to offer a range of ongoing support services. We are currently scheduling consultations for new large-scale projects set to begin in Q1-Q2 2026. We believe in giving each project the full attention it deserves and invite you to start the conversation with us now to secure a slot.
We operate on a fully remote, global model. This allows us to attract the best talent without geographical limitations. While the majority of our staff is based in Poland, our leadership and team members work from hubs across Europe, including Malaga, Copenhagen, and Warsaw, to best serve our international clients.
Our difference lies in our obsession with retail and our focus on Dynamics 365 Commerce. We aren't generalists; we are specialists who have spent years mastering the complexities of creating seamless omnichannel ecosystems. Our clients choose us for our deep technical expertise, our collaborative partnership approach, and our proven track record of delivering tangible business results, not just software.
Complex integrations are at the heart of what we do. We specialize in architecting solutions that unify disparate systems into a cohesive whole. We have extensive experience integrating global payment gateways like Adyen and tailoring Point of Sale (POS) systems to meet unique customer needs and international fiscal regulations, ensuring seamless transactions and exceptional in-store experiences.
Everything starts with a conversation. The best way to begin is by reaching out through our Contact us page. You will be connected with a dedicated expert who will listen to your challenges and begin exploring how we can build a solution together.
While we excel at large-scale greenfield implementations, we also provide a suite of services for businesses already using Dynamics 365. This includes system health checks, performance optimization, ongoing support, and strategic consulting to ensure you are maximizing your investment and are prepared for future growth.
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DeliveredSoft in a nutshell
We're DeliveredSoft, an IT consultancy and software development firm based in Europe. With experts in Poland, Denmark and Spain, we build custom solutions using Microsoft Dynamics 365 for clients across a range of industries.
