Microsoft Dynamics 365
Dynamics 365
For enterprise leaders, the greatest barrier to agility is often the very infrastructure meant to support it. Fragmented data silos, disjointed applications, and rigid processes create a ‘black box’ that obscures the true health of the business. Microsoft Dynamics 365 is a portfolio of intelligent business applications that delivers superior operational efficiency and breakthrough customer experiences. It represents the convergence of CRM and ERP capabilities into a unified, cloud-based ecosystem.
At DeliveredSoft, we believe in simplicity. We know that implementing a comprehensive suite can seem daunting. This guide cuts through the complexity to explain how Microsoft Dynamics 365 connects your people, data, and processes to drive measurable growth.
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Solution overview: The connected enterprise
Traditional ERP and CRM systems often force businesses to adapt their processes to the software. Dynamics 365 flips this dynamic, offering a modular, flexible platform that adapts to your specific needs.
This ecosystem allows you to:
- Break down silos: Connects data across your entire organization—from sales and marketing to finance and supply chain—providing a comprehensive view of your business.
- Adapt rapidly: Built on the Microsoft Cloud, the platform enables you to extend applications or build new ones with low-code solutions, ensuring your architecture evolves as fast as the market.
- Drive action with intelligence: Moves beyond static reporting by infusing AI and real-time insights into every workflow, empowering employees to make better decisions faster.
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Key features driving business value
We focus on radical authenticity. You need technology that delivers ROI, not just promises. Here are the core capabilities of Dynamics 365 that provide a competitive edge.
1. AI-powered productivity (Copilot)
- Impact: Dynamics 365 integrates Copilot to automate tedious tasks, generate ideas, and provide natural-language insights across all applications.
- Value: Increases employee efficiency and accelerates time-to-insight, directly supporting the CEO’s vision for a high-performance culture.
2. Seamless interoperability
- Impact: Works natively with Microsoft 365, Teams, and Azure. Users can access business data and collaborate on documents without switching contexts.
- Value: Reduces operational friction and user resistance, a key frustration for the ‘Internal Architect’ managing change.
3. Hyper-scalable architecture
- Impact: As a cloud-native solution, it scales globally to support new business models, geographies, and customer volumes without costly infrastructure overhauls.
- Value: Provides the pragmatic architect with a stable, secure foundation that minimizes technical debt.
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Our supported applications: A focused approach
Many partners claim to do it all; we believe that expertise requires focus. We do not market every application in the Microsoft portfolio. Instead, we maintain a no-nonsense approach, specializing only in the areas where we have a proven track record of successful implementations.
Our expertise is centered on the following enterprise-grade products:
- Microsoft Dynamics 365 Commerce: This is our core specialty. We help retailers unify their physical and digital channels to deliver a seamless, personalized customer experience.
- Microsoft Dynamics 365 Finance: Formerly part of Dynamics 365 Finance and Operations, this dedicated application focuses on automating financial operations, controlling costs, and mitigating financial risk.
- Microsoft Dynamics 365 Supply Chain Management: Also formerly part of Dynamics 365 Finance and Operations, this application optimizes planning, production, inventory, and warehousing to build a resilient supply chain.
- Microsoft Power BI: We support all implementation efforts with Power BI to ensure that the data generated by your ERP and Commerce systems is transformed into actionable, visual intelligence.
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Why DeliveredSoft?
We are the pragmatic architects of your success. We know that ‘expertise that isn't successfully delivered holds no value.’
We reject the opacity of traditional consulting. When you partner with us for Dynamics 365, you get a clear, documented process that bridges the gap between technical complexity and business reality. Our promise is deliverability guaranteed that your technology investment works in the real world, not just on a whiteboard.
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Conclusion
Microsoft Dynamics 365 is more than a software suite; it is a strategic enabler that aligns your entire organization around a single source of truth. It provides financial control the CFO demands, the stability the IT Director requires, and the agility the CEO envisions.
Everything starts with a conversation. Are you ready to discuss how a focused Dynamics 365 strategy can transform your enterprise? Let's talk.
The Total Economic Impact™ of Microsoft Dynamics 365 ERP
Uncover how Dynamics 365’s cloud-based agentic ERP drives success, according to a study by Forrester Consulting.
ROI over three years
Legacy cost savings
Productivity improvements
What do we offer?
Microsoft Dynamics 365 is the foundation of our work, and while we operate across all industries and modules, commerce remains our specialty.
FAQ
We know the platform inside and out - its history, its present, and its future. We stay ahead of every Microsoft update, translating technical and functional changes into real business value for our customers.
We are exclusively focused on the Microsoft Dynamics 365 ERP ecosystem. We leverage this technology to deliver seamless, end-to-end solutions, with specific expertise in:
- Dynamics 365 Commerce: The core of our practice.
We don’t just work with this technology - we live and breathe it, ensuring we know it inside and out.
Our primary focus is the Retail industry. We have extensive experience designing and implementing true end-to-end omnichannel experiences that connect every facet of a modern retail operation. This includes world-class expertise in POS systems, global payment integrations, and navigating complex international fiscal requirements. While retail is our specialty, our team’s diverse background allows us to explore solutions for other industries. If you have a complex challenge, we’re ready to listen.
We partner with large to enterprise-level businesses that require robust, scalable solutions for complex operations. Our proven methodology is designed for successfully managing multi-country rollouts, particularly across Europe, ensuring consistency, compliance, and excellence at every stage.
With a dedicated team of many Dynamics 365 specialists, we have the capacity to offer a range of ongoing support services. We are currently scheduling consultations for new large-scale projects set to begin in Q1-Q2 2026. We believe in giving each project the full attention it deserves and invite you to start the conversation with us now to secure a slot.
We operate on a fully remote, global model. This allows us to attract the best talent without geographical limitations. While the majority of our staff is based in Poland, our leadership and team members work from hubs across Europe, including Malaga, Copenhagen, and Warsaw, to best serve our international clients.
Our difference lies in our obsession with retail and our focus on Dynamics 365 Commerce. We aren't generalists; we are specialists who have spent years mastering the complexities of creating seamless omnichannel ecosystems. Our clients choose us for our deep technical expertise, our collaborative partnership approach, and our proven track record of delivering tangible business results, not just software.
Complex integrations are at the heart of what we do. We specialize in architecting solutions that unify disparate systems into a cohesive whole. We have extensive experience integrating global payment gateways like Adyen and tailoring Point of Sale (POS) systems to meet unique customer needs and international fiscal regulations, ensuring seamless transactions and exceptional in-store experiences.
Everything starts with a conversation. The best way to begin is by reaching out through our Contact us page. You will be connected with a dedicated expert who will listen to your challenges and begin exploring how we can build a solution together.
While we excel at large-scale greenfield implementations, we also provide a suite of services for businesses already using Dynamics 365. This includes system health checks, performance optimization, ongoing support, and strategic consulting to ensure you are maximizing your investment and are prepared for future growth.
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DeliveredSoft in a nutshell
We're DeliveredSoft, an IT consultancy and software development firm based in Europe. With experts in Poland, Denmark and Spain, we build custom solutions using Microsoft Dynamics 365 for clients across a range of industries.
