Microsoft Dynamics 365
Dynamics 365
For enterprise leaders, the greatest barrier to agility is often the very infrastructure meant to support it. Fragmented data silos, disjointed applications, and rigid processes create a ‘black box’ that obscures the true health of the business. Microsoft Dynamics 365 is a portfolio of intelligent business applications that delivers superior operational efficiency and breakthrough customer experiences. It represents the convergence of CRM and ERP capabilities into a unified, cloud-based ecosystem.
At DeliveredSoft, we believe in simplicity. We know that implementing a comprehensive suite can seem daunting. This guide cuts through the complexity to explain how Microsoft Dynamics 365 connects your people, data, and processes to drive measurable growth.
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Solution overview: The connected enterprise
Traditional ERP and CRM systems often force businesses to adapt their processes to the software. Dynamics 365 flips this dynamic, offering a modular, flexible platform that adapts to your specific needs.
This ecosystem allows you to:
- Break down silos: Connects data across your entire organization—from sales and marketing to finance and supply chain—providing a comprehensive view of your business.
- Adapt rapidly: Built on the Microsoft Cloud, the platform enables you to extend applications or build new ones with low-code solutions, ensuring your architecture evolves as fast as the market.
- Drive action with intelligence: Moves beyond static reporting by infusing AI and real-time insights into every workflow, empowering employees to make better decisions faster.
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Key features driving business value
We focus on radical authenticity. You need technology that delivers ROI, not just promises. Here are the core capabilities of Dynamics 365 that provide a competitive edge.
1. AI-powered productivity (Copilot)
- Impact: Dynamics 365 integrates Copilot to automate tedious tasks, generate ideas, and provide natural-language insights across all applications.
- Value: Increases employee efficiency and accelerates time-to-insight, directly supporting the CEO’s vision for a high-performance culture.
2. Seamless interoperability
- Impact: Works natively with Microsoft 365, Teams, and Azure. Users can access business data and collaborate on documents without switching contexts.
- Value: Reduces operational friction and user resistance, a key frustration for the ‘Internal Architect’ managing change.
3. Hyper-scalable architecture
- Impact: As a cloud-native solution, it scales globally to support new business models, geographies, and customer volumes without costly infrastructure overhauls.
- Value: Provides the pragmatic architect with a stable, secure foundation that minimizes technical debt.
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Our supported Microsoft Dynamics 365 applications
Many partners claim to do it all; we believe that expertise requires focus. We do not market every application in the Microsoft portfolio. Instead, we maintain a no-nonsense approach, specializing only in the areas where we have a proven track record of successful implementations.
Our expertise is centered on the following enterprise-grade products:
- Microsoft Dynamics 365 Commerce: This is our core specialty. We help retailers unify their physical and digital channels to deliver a seamless, personalized customer experience.
- Microsoft Dynamics 365 Finance: Formerly part of Dynamics 365 Finance and Operations, this dedicated application focuses on automating financial operations, controlling costs, and mitigating financial risk.
- Microsoft Dynamics 365 Supply Chain Management: Also formerly part of Dynamics 365 Finance and Operations, this application optimizes planning, production, inventory, and warehousing to build a resilient supply chain.
- Microsoft Power BI: We support all implementation efforts with Power BI to ensure that the data generated by your ERP and Commerce systems is transformed into actionable, visual intelligence.
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Why DeliveredSoft?
We are the pragmatic architects of your success. We know that ‘expertise that isn't successfully delivered holds no value.’
We reject the opacity of traditional consulting. When you partner with us for Dynamics 365, you get a clear, documented process that bridges the gap between technical complexity and business reality. Our promise is deliverability guaranteed that your technology investment works in the real world, not just on a whiteboard.
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Conclusion
Microsoft Dynamics 365 is more than a software suite; it is a strategic enabler that aligns your entire organization around a single source of truth. It provides financial control the CFO demands, the stability the IT Director requires, and the agility the CEO envisions.
Everything starts with a conversation. Are you ready to discuss how a focused Dynamics 365 strategy can transform your enterprise? Let's talk.
What we deliver
Microsoft Dynamics 365 is the foundation of our work, and while we operate across all industries and modules, commerce remains our specialty.
The Total Economic Impact™ of Microsoft Dynamics 365 ERP
Uncover how Dynamics 365’s cloud-based agentic ERP drives success, according to a study by Forrester Consulting.
ROI over three years
Legacy cost savings
Productivity improvements
Dynamics 365
FAQ
We know the platform inside and out - its history, its present, and its future. We stay ahead of every Microsoft update, translating technical and functional changes into real business value for our customers.
Microsoft Dynamics 365 ERP is a suite of enterprise resource planning applications designed to automate backend business operations. It combines financial management, supply chain operations, manufacturing, commerce, and human resources into a unified cloud architecture. The platform runs on Microsoft Azure and leverages the Dataverse to unify data across applications, allowing mid-sized to enterprise organizations to manage core business processes, track resources, and maintain compliance from a centralized ledger.
The Power Platform is an underlying suite of low-code development tools integrated directly into Dynamics 365 applications. It consists of Power Apps for custom application development, Power Automate for workflow automation across disconnected systems, Power BI for data visualization, Power Pages for external web portals, and Microsoft Copilot Studio for conversational artificial intelligence. It functions as the extension layer for Dynamics 365, allowing businesses to customize forms, build integrations, and automate data handling without modifying the core ERP source code.
Dynamics 365 data is stored within Microsoft Azure data centers, specifically using Microsoft Dataverse for customer engagement applications and Azure SQL Database for finance and operations apps. Data residency is determined by the geography selected during tenant onboarding, ensuring alignment with regional compliance frameworks like GDPR. Data is encrypted both in transit using Transport Layer Security and at rest using Microsoft-managed or customer-managed encryption keys, with built-in replication across paired data centers for disaster recovery.
Yes, Dynamics 365 can be customized using a layered architecture that preserves the integrity of the core code base. For customer engagement apps, modifications are executed through low-code tools in the Power Platform or via JavaScript and C sharp plug-ins. For finance and operations apps, customizations are built using the X plus plus programming language in Visual Studio via extensions, which prevent modifications from blocking automatic monthly platform updates.
No, Dynamics 365 is not part of Microsoft 365. They are distinct product ecosystems sold under separate licensing structures. Microsoft 365 focuses on workplace productivity, collaboration, and device management through applications like Teams, Exchange, Word, and Excel. Dynamics 365 focuses on enterprise business applications for ERP and CRM functions. The two ecosystems are separate but share deep technical integration through Azure Active Directory for identity management and native data connectors.
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Who are we?
We're DeliveredSoft, an IT consultancy and software development firm based in Europe. With experts in Poland, Denmark and Spain, we build custom solutions using Microsoft Dynamics 365 for clients across a range of industries.
