Enterprise retail requires systems that perform and data that is transparent. AI innovations within Microsoft Dynamics 365 Commerce prioritize operational stability and revenue protection over marketing flair. For IT leadership and the C-Suite, these updates are practical tools to eliminate operational black boxes and ensure a predictable return on technology. Here we present functionalities planned or released:
Operational efficiency and financial clarity
1. Discover retail statement insights using Copilot summaries
- General availability: Dec 2025
- Business value: Troubleshooting failed transaction processing is a significant manual burden for operations teams. Copilot provides actionable summaries of failed statements, highlighting specific issues like missing receipts or price overrides. This allows teams to prioritize high-risk errors and close financial periods faster.
2. Drive sales and improve efficiency with Copilot for merchandising data
- General availability: Jan 2026
- Business value: Inconsistent product data leads to missed sales. Copilot provides an interactive summary and automated validation to identify errors in merchandising configurations. By catching inaccuracies before products go live, you ensure data integrity and reduce the manual effort of data auditing.
3. Integrate AI Copilot to provide data Q&A
- Public preview: Oct 31, 2023 | General availability: Ongoing
- Business value: By integrating Copilot into Intelligent Order Management, fulfillment operators gain a direct Q&A interface to address business questions. This eliminates unnecessary navigation, removes operational obstacles, and ensures on-time delivery through faster decision-making.
In-store empowerment and customer intelligence
4. Discover store trends and patterns with Copilot report insights
- General availability: Mar 7, 2025
- Business value: Store managers need immediate visibility into performance. Copilot delivers smart summaries of key metrics, including sales, returns, and payment types. This equips local leadership with the data necessary for strategic, real-time decision-making without digging through complex reports.
5. Enhance clienteling with Copilot customer insights
- General availability: Mar 7, 2025
- Business value: Personalization is often lost in-store due to data fragmentation. Copilot analyzes purchase history and clienteling notes to deliver actionable insights directly to the associate's POS device. This allows for deeper customer connections and increased loyalty through a personalized shopping experience.
6. Improve sales with Store Commerce Copilot product insights
- General availability: Mar 7, 2025
- Business value: Sales associates cannot memorize every technical detail of a vast catalog. Copilot summarizes key product information and suggests complementary items instantly. This empowers the workforce to provide consultative service and drive higher basket values through relevant cross-selling.
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"Technology only provides value when it solves a specific business problem without adding noise," says Ulrik Balling Hansen, CEO of DeliveredSoft. "We focus on deliverability and technical truth because we know that everything starts with a conversation."
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About DeliveredSoft
DeliveredSoft is an expert Microsoft Dynamics 365 Commerce partner for enterprise retail and logistics companies. The company uses a direct, expertise-driven approach to transform complex business challenges into simple, effective solutions. Its core mission is to simplify commerce through deliverability, partnership, and authenticity.
