Jan 22, 2026
Ebook

Retail 2026 and the agentic shift

Retail 2026 and the agentic shiftRetail 2026 and the agentic shift
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The era of traditional commerce is being superseded by a fundamental reconfiguration of the retail value chain. As reported by Keith Mercier, autonomous AI agents are projected to drive 20% of all U.S. e-commerce sales by 2030 – a $385 billion market opportunity. This compendium provides global retail executives with a strategic roadmap to transition from reactive omnichannel models to becoming a 'Frontier Firm' that maximizes the synergy between human talent and intelligent agents.

Download the strategic blueprint for retail 2026

Equip your organization with a data-driven guide to navigating the agentic shift. Learn how to transform your retail operations into a proactive, autonomous commerce engine that captures value at the moment of consumer intent.

What you will learn from this Ebook:

  • The dawn of agentic commerce: Understand why traditional models are failing and how AI agents will autonomously discover and complete transactions.
  • The unified commerce mandate: Why a single source of truth is now an operational requirement for global survival.
  • Economic impact and ROI: Measuring the real-world value of transformation, from inventory savings to 25% uplifts in e-Commerce sales.
  • Frontline empowerment: How to reduce onboarding time from two weeks to two hours using AI-driven Store Commerce tools.
  • Fulfillment and DOM: Leveraging Distributed Order Management to eliminate idle inventory and optimize global fulfillment.
  • The future of the 'Frontier Firm': A vision for 2026 where finance, supply chain, and retail operations act as a single, intelligent ecosystem.

This Ebook is for you if:

  • You are a CEO or CFO: You demand a clear return on technology investments and need to mitigate the risk of failed digital projects.
  • You are a CIO or IT Director: You are tasked with driving digital transformation towards a seamless omnichannel experience while ensuring system stability and security.
  • You are an Internal Architect: You seek to implement modern, well-designed systems that solve complex business challenges through elegant, scalable technology.

This Ebook is a concise synthesis of over 30 industry sources and expert analyses, structured into 12 actionable chapters for rapid consumption. At DeliveredSoft, we are specialized Microsoft Dynamics 365 Commerce experts who reject consultancy jargon in favor of a no-nonsense approach. We focus exclusively on digital transformation for the retail sector, implementing ERP solutions that turn complex business challenges into simple, powerful results.

Ready to implement AI-driven ERP? If you are looking to move beyond theory and understand how to deploy a modern ERP solution supported by AI technology, let’s talk. Schedule a consultation with our commerce experts to discuss your path to becoming a Frontier Firm.

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No forms, no ‘pay-with-your-data,’ no lead magnets. Direct access to the PDF is available until the end of March. Enjoy!

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Who are we?​

DeliveredSoft in a nutshell​

We're DeliveredSoft, an IT consultancy and software development firm based in Europe. With experts in Poland, Denmark and Spain, we build custom solutions using Microsoft Dynamics 365 for clients across a range of industries.​

Our mission is to translate complex technology into real business results. We use our deep Dynamics 365 expertise to help organizations optimize their operations and logistics, drive digital transformation, and achieve sustainable growth. A key area of focus for us is retail commerce. We specialize in enhancing and connecting omni-channel experiences, improving the in-store digital customer experience, and developing powerful toolsets for in-store staff. We integrate robust commerce solutions to meet the dynamic needs of modern retailers.​