Support and platform excellence

At DeliveredSoft, our comprehensive support and platform services are engineered to keep your Microsoft Dynamics 365 environments operating flawlessly, securely, and with optimal cost-efficiency. We support clients across Europe with Dynamics 365 Commerce, Finance, and Supply Chain Management solutions, combining deep expertise in these platforms, Power Platform, and retail-specific integrations to maximize the return on your Microsoft investment. Our mission is to empower you to focus on core business priorities.

Always here, always ready to help

With our innovative virtual support model, you gain immediate access to a team of senior technical and functional experts who possess an intimate understanding of your Dynamics 365 ecosystem. These specialists stay ahead of the curve, ensuring you leverage the latest features and innovations, delivering tailored guidance that keeps your operations competitive and agile across the European market.

Robust technical oversight and optimization

We deliver continuous support and conduct proactive health assessments to detect and address potential issues before they disrupt your operations. Our optimization expertise enhances system performance, minimizes database and storage footprints, and reduces your total cost of ownership. Additionally, we:

Efficiently replicate and manage multiple Dynamics 365 environments to support testing, development, and production needs.
Streamline log management with advanced analytics for rapid troubleshooting and compliance tracking.
Implement industry-leading best practices to ensure platform stability, scalability, and resilience.

Service and support you can rely on

Our dedicated support team collaborates closely with product and infrastructure experts to guarantee stability and peak performance—not only for Dynamics 365 Commerce, Finance, and Supply Chain Management but also for the broader Microsoft ecosystem and interconnected applications. With a DeliveredSoft Service Level Agreement (SLA), your business applications are safeguarded with assured response times and dependable incident resolution, providing peace of mind during critical operations. Leveraging advanced partner agreements with Microsoft, we offer our clients priority access to both proactive and reactive support, while our customizable support processes and tools integrate effortlessly into your existing workflows, enhancing operational harmony.

Proactive monitoring

We maintain relentless vigilance over all critical endpoints and devices across your stores, warehouses, plants, and factories. This proactive approach often allows us to identify issues before you do, enabling swift action to preserve operational smoothness. From POS systems and payment devices to servers, integrations, and network infrastructure, our comprehensive monitoring ensures maximum uptime and minimal disruption. By detecting and resolving potential problems early, we protect your business continuity, safeguard revenue streams, and elevate the customer experience with unwavering reliability.

Strategic evolution and compliance

Beyond technical maintenance, we partner with you to plan and execute upgrades, adopt new features, and implement platform enhancements, aligning your Dynamics 365 environment with Microsoft’s evolving roadmap and your strategic business goals. Our team ensures robust security measures, including encrypted data handling and adherence to global compliance standards, while preparing your system for future scalability and innovation. This forward-thinking approach minimizes disruptions and safeguards business continuity.

Comprehensive platform audits

As part of our platform services, we offer project and platform audits to evaluate existing Dynamics 365 implementations. Our thorough reviews assess configuration efficiency, identify optimization opportunities, and uncover hidden inefficiencies or compliance gaps, providing a detailed roadmap to enhance your current setup and align it with best practices.

Why choose DeliveredSoft?

Partnering with DeliveredSoft means entrusting your Dynamics 365 infrastructure to a team that blends technical mastery with strategic foresight. Our proactive support, AI-driven insights, and audit services ensure your platform remains secure, compliant, and cost-effective, while our focus on upgrades and enhancements keeps you ahead of the curve. This holistic support, backed by our European-wide expertise and Microsoft partnership, liberates your team to concentrate on driving business value, innovation, and growth.

Elevate your Dynamics 365 experience

Ready to optimize and future-proof your Dynamics 365 environment? Contact our expert team to schedule a consultation and explore how our tailored support, AI agents, and audit services can transform your operations.